Support & Service

1.Make sure both the App and device firmware are updated to the latest version. 2.The rider and passenger devices must enter a new Group Mode (no third-party device connected). 3.Play music on the paired smartphone. 4.Double-press the Function Button on the device to start sharing music. 5.Press the Intercom Button once to stop sharing.

To use voice control effectively, please follow these tips: 1.Use the exact wake word: “Hi Max”. Variations like “Hey Max” may not be recognized. 2.Wait for the device to respond before speaking your command — don’t combine the wake word and command in one sentence. 3.When not connected to a phone, only offline voice commands are available. Supported languages: English, Spanish, and Japanese. Offline commands are fixed and cannot be customized. 4.When connected to a phone, “Hi Max” can trigger your phone’s voice assistant (like Siri or Google Assistant), supporting a full range of actions in your phone’s system language. → You can disable this feature anytime in the ASMAXWorld App.

The app offers device languages in multiple countries, including English, German, Italian, French, Spanish, Japanese, Chinese, Korean, and Russian, which can be switched in the app.

ASMAX provides 2 years warranty from the date of purchase and provides support for any issues.

This usually happens when the app or firmware is not up to date: 1. Make sure your ASMAX WORLD App is updated to the latest version. 2. Update your headset firmware, as older versions may not support ASMAX Mode.

CloudTalk Mode connects your team over mobile data, so there’s no distance limit — as long as your network is stable. It allows up to 50 riders to talk together, and only requires sharing a Room ID — no pairing or searching needed. In comparison, Group Mode and Free Mode use Bluetooth or Mesh, which have distance, brand, and group size limitations.

Yes. CloudTalk Mode is designed to work across different brands. Whether your team uses ASMAX models or other intercom brands, everyone can connect through CloudTalk. It breaks traditional brand limitations — just share a Room ID and ride connected.

Please ensure the following: 1.Your password is 6–16 characters with both numbers and letters (no symbols). 2.Check for typos in your email. 3.Look in your spam/junk folder for the verification code. Still not working? Contact us directly!